Q: What if the Fulani earrings or bracelets don’t work well for me, is it possible to return them for a refund or exchange?
A: Yes. Simply contact customer support at email@example.com or 1-877-394-9475 so we can assist you. Unused items (in the same condition as you received it) in its original packaging may be returned for a refund within 7 business days of receipt or exchanged within 14 business days of receipt. To complete your return or exchange, we require a receipt or proof of purchase. Shipping costs for returns shall be the responsibility of the purchaser. Shipping costs for exchanges shall be covered by Fulaba for orders originating in the US and Canada.
Q: How do you care for Fulaba jewelry?
A: To care for your Fulaba jewelry, simply do not expose it to water unless you’re cleaning them. When you’re not wearing them keep them in the satin purple pouch to prevent them from getting dirty. To clean, use warm water, a toxic-free jewelry cleaner and a soft toothbrush. You can alternatively use a rouge cloth for silver jewelry by Fulaba to keep it shining bright. We pride ourselves on using high quality precious metals for jewelry that is made to last with proper care.
Q: Can I find Fulaba jewelry in stores?
A: Yes, you can find some pieces from our collection at the SFMOMA Museum Store located at 151 3rd St in San Francisco, CA and most of our jewelry is also available for sale at Loola Doola Boutique located at 206 Martine Avenue in White Plains, NY. We are in the process of expanding our retail presence.
Q: Do you ship globally?
A: Yes, but only to Western Europe. Currently we ship to the United States, Canada, Belgium, France, Germany, Ireland, Italy, Luxembourg, Monaco, The Netherlands, Portugal, San Marino, Spain and the United Kingdom. We will be adding additional countries for international shipping soon.
Q: Will you have other products besides Fulani earrings and bracelets?
A: Yes. We are working on introducing necklaces and other new pieces in 2018.