Q: What if the Fulani earrings or bracelets don’t work well for me, is it possible to return them for a refund or exchange?
A: Yes. Simply contact customer support at email@example.com or 1-877-394-9475 so we can assist you. Unused items (in the same condition as you received it) in its original packaging may be returned for a refund within 7 business days of receipt or exchanged within 14 business days of receipt. To complete your return or exchange, we require a receipt or proof of purchase. Shipping costs for returns shall be the responsibility of the purchaser. Shipping costs for exchanges shall be covered by Fulaba for orders originating in the US and Canada.
Q: How do you care for Fulaba jewelry?
A: To care for your Fulaba jewelry, simply do not expose it to water unless you’re cleaning them. When you’re not wearing them keep them in the satin purple pouch to prevent them from getting dirty. To clean, use warm water, a toxic-free jewelry cleaner and a soft toothbrush. We recommend using a rouge cloth particularly for silver jewelry by Fulaba to keep it shining bright. We pride ourselves on using high quality precious metals for jewelry that is made to last with proper care.
Q: Can I find Fulaba jewelry in stores?
A: Yes, some of our products are for sale at Owl N Wood on 471A 9th Street in Oakland, California. We are in the process of expanding our retail presence.
Q: Do you ship globally?
A: Yes, but only to Western Europe. Currently we ship to the United States, Canada, Belgium, France, Germany, Ireland, Italy, Luxembourg, Monaco, The Netherlands, Portugal, San Marino, Spain and the United Kingdom. We will be adding additional countries for international shipping soon.
Q: Will you have other products besides Fulani earrings and bracelets?
A: Yes. We are working on introducing necklaces and other new pieces in 2017.